Air ticket refunds | Travel agents caught between a rock (read wallet) and a hard place (credit shell)

While on the one hand, travel agents have to dip into their reserves to refund customers, on the other, many have clients unwilling to pay for booked tickets

from Moneycontrol Business News https://www.moneycontrol.com/news/business/air-ticket-refunds-|-travel-agents-caught-betweenrock-(read-wallet)a-hard-place-(credit-shell)_13693861.html