While IDBI Federal Life has seen a decline in new premium collections, CEO Vighnesh Shahane said that it is not merely topline but customer centricity, keeping employees safe, ensuring claims settlements on time, persistency and having less complaints is what their focus would be,from Moneycontrol Business News https://www.moneycontrol.com/news/business/coronavirus-pandemic-|-not-toplinecustomer-service-employees-top-priority-right-now-idbi-federal-life-ceo_13619461.html
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